Please read these terms and conditions carefully, as they govern your use of The STLL services and access to its resources.

Since these terms and conditions establish a legally binding agreement between you and The STLL, please ensure that they contain everything you expect and exclude anything you do not agree with.

Application

These Terms and Conditions apply to your purchase and use of the services and goods provided by The STLL (“we,” “us,” or “our”). Our contact information is as follows:

• Business Name: The STLL

• Address: Derrybawn, Co. Wicklow, A67 XN84

• Email: info@thestll.com

By ordering or using any of our Services, you agree to be bound by these Terms and Conditions. You may only purchase and use our Services if you are at least 18 years old and eligible to enter into a contract.

Definitions

• Consumer: An individual using The STLL for personal development purposes, outside the scope of a business or profession.

• Contract: The legally binding agreement formed between you and us for the provision of Services.

• Delivery Location: Since our services are digital, the Delivery Location refers to access through the customer’s online account.

• Goods: Any materials provided digitally as part of our Services.

• Order: The Customer’s request for Services submitted through our Website.

• Privacy Policy: The terms detailing how we handle your personal and confidential information.

• Services: The digital services, content, and resources available on our Website, including any Goods provided in connection with the Services.

• Website: Our online platform, www.thestll.com, where the Services are accessible.

Services

The description of our Services and any accompanying Goods is available on our Website. This information is provided for illustrative purposes and may vary slightly.

All Services are subject to availability.

We may update or modify our Services to comply with applicable laws, improve user experience, or enhance safety. You will be notified of significant changes.

Disclaimer: Informational Purposes Only

Our platform is for informational and self-development purposes only and is not a substitute for professional mental health or medical advice. Engaging with this content should not replace consulting with a licensed therapist or healthcare provider.

If you have any pre-existing mental health conditions, please consult your healthcare provider or therapist before using this content, as it may be triggering and cause mental or physical discomfort.

Please see our full disclaimer more information.

Subscription and Payment

By subscribing to our Service, you agree to an initial charge followed by recurring monthly or annual payments, depending on your chosen plan. These payments will automatically renew unless you cancel your subscription.

Refund Policy: All membership fees are non-refundable, except in the following circumstances:

• If a service provided by The STLL is not delivered as promised in there Terms and Conditions or is significantly different from the description provided, you may be eligible for a refund. Please contact us within 30 days of the issue.

Refunds will not be provided if the membership is unused, if the content does not meet individual expectations, or if the member decides to stop using the Service before the next renewal.

To request a refund, please email us at info@thestll.com with your membership details and the reason for your request. We will review your request and respond within 14 business days.

Cancellation: You may cancel your membership at any time through your account settings or by contacting us at info@thestll.com. To avoid a recurring charge, cancellations must be processed before the next billing date.

Please see our full refunds, renewals and cancellations policy for more information.

Account Management

Freezing Your Account: Unfortunately, we do not offer the ability to freeze any memberships. All billing systems operate on an automated schedule, and payments will be attempted according to the billing information we have on file. The option to pause a membership is not available.

Membership Extensions: There is no option to extend or add access time to any membership plans. Access time is automated and begins immediately upon sign-up, with no exceptions to this policy.

Sharing Login Credentials: All purchases of The STLL content, including workshops and memberships, are intended for the purchaser’s individual use and cannot be shared with others. Sharing of login credentials is strictly prohibited. Violations of this policy are considered a breach of our Terms of Service, and The STLL reserves the right to cancel an active membership without refund.

Registration and Account Security

When registering, you must create a secure username and password. You are responsible for all activity under your account and must keep your login information confidential.

We manage your personal data in accordance with our Privacy Policy.

By agreeing to these terms, you consent to receive communication from us electronically.

Intellectual Property and Acceptable Use

All content provided on The STLL, including courses, materials, and downloadable resources, is the intellectual property of The STLL. You are granted a personal, non-transferable, non-commercial license to access and use this content for your personal development. Reproduction or distribution without permission is prohibited.

User Conduct: Members agree to engage respectfully within any webinars, forums, or discussions. Inappropriate behaviour may result in suspension or cancellation of membership without a refund.

Delivery of Services

Our Services, including digital Goods, are accessible through your account upon subscription. We strive to provide access promptly upon receipt of payment.

If a significant delay in access occurs due to factors beyond our control, we may offer a fee reduction. You may request a refund if we fail to resolve access issues.

Privacy and Data Security

We respect your privacy and handle your personal data in line with the General Data Protection Regulation (GDPR) and our Privacy Policy.

Data Controller: The STLL is the data controller of personal information processed in relation to our Services.

You have rights regarding your personal data, which include the right to access, correct, and request deletion. For questions or requests regarding data privacy, contact us at info@thestll.com.

Dispute Resolution and Customer Complaints

We strive to resolve any disputes quickly and effectively. If a dispute arises, please contact us at info@thestll.com, and we will aim to respond within five working days.

Complaint Escalation: Should we be unable to resolve a complaint satisfactorily, you may pursue mediation or arbitration, if necessary.